Benson Tack and Feed Privacy Policy
At Benson Tack and Feed, we’re committed to protecting your personal data and maintaining the trust you place in us. This privacy policy explains how we collect, use, and protect your personal information.
What Personal Data We Collect
We collect various types of personal data from you when you:
- Make a purchase on our website
- Contact us through our website or social media channels
- Sign up for our newsletter or loyalty program
- Use our mobile app (if applicable)
The personal data we collect may include:
- Name and contact details (e.g., email address, phone number)
- Billing information (e.g., credit card details, PayPal login)
- Address and delivery information
- Purchase history and order tracking information
- Preferences and interests (e.g., product interests, shipping addresses)
Why We Collect Your Data
We collect your personal data for the following purposes:
- To process orders: We need to know your contact and billing details to complete your purchase.
- To provide customer service: We use your contact information to respond to queries and resolve any issues you may have with our products or services.
- To personalize marketing communications: We may use your preferences and interests to send targeted emails, newsletters, and promotions.
- To analyze and improve our website: We collect data on how users interact with our website to optimize its performance and user experience.
How We Use Your Data
We will only use your personal data for the purposes outlined above. We may also share your data with:
- Our service providers: We work with third-party companies to process payments, fulfill orders, and provide customer support. These companies are bound by confidentiality agreements and must handle your data in accordance with our instructions.
- Our business partners: We collaborate with other businesses to offer joint promotions, services, or products. In these cases, we may share your personal data with our partner companies.
How Long We Keep Your Data
We keep your personal data for as long as is necessary to:
- Process and complete orders
- Provide customer service and support
- Analyze and improve our website
Once you no longer need our services, we will securely delete or anonymize your data.
Your Rights Under Data Protection Law
As a consumer, you have the following rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to erasure: You can ask us to delete or remove your personal data.
- Right to rectification: You can correct any inaccuracies in your personal data.
- Right to object: You can object to us processing your personal data for direct marketing purposes.
- Right to portability: You can request that we transfer your personal data to another organization.
To exercise these rights, please contact our Data Protection Officer at [insert email address or phone number].
Security and Data Protection
We take the security of your personal data seriously. We implement various measures to protect your data, including:
- Encryption: We use encryption to secure online transactions.
- Secure servers: We store your personal data on secure servers located in the UK.
- Regular updates: We regularly update our systems and processes to ensure they remain secure.
Changes to This Policy
We reserve the right to update this privacy policy at any time without notice. It is your responsibility to check our website regularly for any changes.
By shopping with us, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.